Help & FAQs
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- Frequently Asked Questions -
Retail & Production
The blue-collar fisherman is being priced out of his hobby and can’t afford quality gear.
Other industries have been turned upside down by companies that decided to wholesale direct to the customer. The result is a great deal for the average consumer and bad news for the monopolies in those industries.
That’s what we’re doing here. By cutting out all of the markup that goes in to an expensive fishing rod and selling it direct to you, the result is the same quality at half the price.
Yes and no.
The Ambush, Hollow Point, and catfish series are imported lines. After 20 years of manufacturing for other name brands of fishing rods, we have the ability to work with some of the best factories in the world. We know how to build quality and demand nothing less from our suppliers. That’s how we get a great rod at a great price.
That being said, we are not solely importers, nor small garage builders. We currently produce approximately 800 rods a month for 23 other fishing companies.
Our Suppressor line of rods, and the upcoming offshore series are assembled in our facility in Magnolia, Texas.
Just like 95% of the industry, most of the blanks come from overseas. We use the exact same factories that many of the companies who produce $300 rods use. Our blanks come direct instead of through middlemen and thus save you lots of money.
We are debuting the Suppressor line of rods that will use an American blank and still cost less than the big money brands.
American made components such as reel seats and guides are almost non-existent. We select only the best quality and only with an eye towards what will stand up to the rigors of your fishing style …no matter how rough.
Orders & Shipping
All of our rods are shipped in PVC tubes. After years of experience, we know that anything less can damage the rods in transit.
We typically put 4 fishing rods in a single tube. The shipping cost will be based on standard USPS zone rates for a package measuring 88″ x 3″ x 3″ and weighing approximately 4 lbs.
If you convince someone else to purchase with you, y’all can split the cost of shipping.
We are not Amazon.
Your order will trigger an email to our account and then will be processed the next working day. The packages will be picked up for delivery in 1-2 days.
Standard USPS delivery time will apply.
You will be sent a tracking number automatically when your shipping label is printed but you may not see tracking info until it is first scanned by the post office.
You can order online and then select “local pickup” on the shipping options in your cart. We will set the order aside, ready for you to come by.
Please pay close attention to the working hours.
We were getting killed.
After stabilizing as a strong business, our cost analysis showed a loss in our shipping charges.
We promise that we’re not profiting from your shipping price. Shipping in PVC is the best way to assure that your rods get to you unharmed but we previously undershot the actual cost.
Warranty & Returns
Our preference is that you have a receipt for your purchase, but that won’t stop us.
If you have any issues with one of our products in the first 180 days, please contact us at 281-247-0800 or email us at firstname.lastname@example.org and we’ll get the ball rolling to either replace or repair your item.
If you can bring your product to our store, please do, and we’ll refund you on the spot.
If you can’t bring it to us, please call us at 281-247-0800 or email us at email@example.com and we’ll coordinate returning your item to us at no charge to you. Once we receive it, we’ll issue a full refund.
We do ask that you be somewhat patient. Our payment system can be a little slow sometimes with getting you a refund on your card. If you haven’t received your refund within four weeks after we have received the item, please contact us.
331 Corporate Woods Dr
Magnolia, TX 77354
Old 18 Outfitters, LLC (“us”, “we”, or “our”) operates https://www.old18.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
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