- Frequently Asked Questions -
Retail & Production
We’ve had enough.
The blue-collar fisherman is being priced out of his hobby and can’t afford quality gear.
Other industries have been turned upside down by companies that decided to wholesale direct to the customer. The result is a great deal for the average consumer and bad news for the monopolies in those industries.
That’s what we’re doing here. By cutting out all of the markup that goes in to an expensive fishing rod and selling it direct to you, the result is the same quality at half the price.
Yes and no.
The Ambush Series is an imported line. After 20 years of manufacturing for other name brands of fishing rods, we have the ability to work with some of the best factories in the world. We know how to build quality and demand nothing less from our suppliers. That’s how we get a great rod at a great price.
That being said, we are not soley importers, nor small garage builders. We currently produce approximately 800 rods a month for 23 other fishing companies.
Our top “high-end” lines of rods are assembled in our facility in Texas.
Just like 95% of the industry, most of the blanks come from overseas. We use the exact same factories that many of the companies who produce $200-$300 rods use. Our blanks come direct instead of through middlemen and thus save you lots of money.
We are working on producing a new line of rods that will use an American blank and still cost less than the big money brands.
American made components such as reel seats and guides are almost non-existent. We select only the best quality and only with an eye towards what will stand up to the rigors of your fishing style …no matter how rough.
Orders & Shipping
All of our rods are shipped in PVC tubes. After years of experience, we know that anything less can damage the rods in transit.
We can put up to 6 casting rods in a single tube and up to 4 spinning. The shipping cost will be based on standard USPS rates for a package measuring 84″ x 3″ x 3″ and weighing approximately 4 lbs.
If you convince someone else to purchase with you, y’all can split the cost of shipping.
We are not Amazon.
Your order will trigger an email to our account and then will be processed the next working day. The packages will be picked up for delivery in 1-2 days.
Standard USPS delivery time will apply.
You will be sent a tracking number automatically when your shipping label is printed but you may not see tracking info until it is first scanned by the post office.
You can order online and then select “local pickup” on the shipping options in your cart. We will set the order aside ready for you to come by.
Please pay close attention to the working hours.
Warranty & Returns
Old 18 Outfitters stands behind its products. We know you want to stay on the water and fish, so we are here to help. If there should failure of our rods blanks due to defects in materials or workmanship anytime in the first six months, then we’ll replace it with the same or a similar rod.
For all other parts (grips, reel seat, guides, etc), we offer a Limited Lifetime Warranty. We’ll either repair or replace the defective part (depending on our determination of the cause) for as long as you own it. This only applies to the original purchaser.
Now, you also have to do your part. We at Old 18 Outfitters aren’t going to cover damage due to loss, accidental breaking, abuse, misuse, altercation, modifications, natural disaster, comets, meteors, zombie apocalypse, repair (other than performed by us), or modification. If you break it, and it wasn’t the result of material defects and/or workmanship, then you are responsible.
Old 18 Outfitters reserves the right to deny repair or replacement if we determine that the damage was caused by any of the above conditions.
• This applies especially to the tip of the rod. Under normal conditions, the tip of the rod is not under enough stress to break. Send us a rod with a broken tip and it is likely we will not repair it or replace it.
Old 18 Outfitters will do its best to repair or replace your rod in a timely manner. Some repairs take some time, so be patient.
On special edition rods, we may not be able to replace your defective rod (or part) with an exact duplicate (color and/or components may not match the original due to availability). We also reserve the right to replace any discontinued or special edition models with comparable models when necessary.
Note: We won’t warranty any repair attempted by any other facility or manufacturer.
Note: We won’t refund your money if you don’t catch any fish. Your inability is not our fault.
• Prove you purchased the rod directly from us by sending us a copy of your original receipt with the rod to be repaired or replaced. We do not warranty rods purchased second hand and the warranty is not transferrable.
• Include all of your contact info.
• Give us a note detailing the issue with the rod (if it’s not obvious).
• Rods submitted for warranty claims must be sent to Old 18 Outfitters in non-returnable, durable packaging along with the above information and a check or money order for $20.00 to cover return shipping and handling. All Rods should be insured when returning for warranty.
Note: We will not repair or replace a rod that was damaged during your shipment to us that relates to this warranty.
You will be notified of our warranty determination in a prompt and timely manner.
This warranty is limited to the repair or replacement of the rod and does not cover consequential damages due to the failure of the rod unless they are specifically included under various state laws.
331 Corporate Woods Dr
Magnolia, TX 77354
Old 18 Outfitters, LLC (“us”, “we”, or “our”) operates https://www.old18.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”).
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Do Not Track
We support the Do Not Track browser setting. Do Not Track (or DNT) is a preference you can set in your browser to let the websites you visit know that you do not want them collecting certain information about you.
For more details about Do Not Track, including how to enable or disable this preference, visit this Do Not Track webpage.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
Old 18 Outfitters, LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.
We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time by sending us an email.
Facebook Comments Moderation
We collect the data related to the Facebook Comment you post, only from your consent that you grant before posting Facebook Comment at our website. This data includes your Facebook account name, unique Facebook account identifier, unique identifier associated to the posted Facebook comment, unique open graph object identifier of the webpage at which you posted the comment, unique identifier associated to the parent comment if you reply to an existing comment. This data is used to show recent Facebook Comments made all over our website and/or to show the old comments made at non-SSL webpages before we moved our website to SSL. You can revoke this consent at any time by sending us an email.
Facebook Comments Notifier
We send the Facebook Comment you post, to page/post author and/or website administrator via automated email, only from your consent that you grant before posting Facebook Comment at our website. This data includes just the Facebook comment posted by you.
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